Category: Visual Design

Updated User Journey

After the Science Fair, I re-vamped the current user journey to incorporate a number of insights that I gained, like the map.

User’s experience when they listen to a story:

  1. The user navigates to the web application in the browser.
  2. The user sees a map with markers marking a number of nearby locations
  3. The user then chooses one of the locations and walks to that location
  4. The user is instructed to put on their headphones
  5. The user sees a large “play” button on the screen
  6. The user taps “play” and hears the story about that location

User’s experience when they leave a story:

  1. The user first calls the number (347) 620-1249
  2. The user hears the Points of View hotline greeting and instructions
  3. The user records the story and it’s location after the beep

Below are the user’s experience mapped out as images:User Experience

Screen Shot 2016-03-27 at 8.03.18 PM

Early Design Questions

Concept Statement
I am creating an interactive mobile application that allows observers to explore multiple perspectives of New York’s history and leave their own personal perspectives and experiences throughout the city’s landscape. As they go about their daily lives, users will receive a notification when they physically enter a zone that has been marked by the application, using geo-location. The notification will lead to a historical fact that occurred in that specific location. The user will then be invited to share their own perspective on that historic location in the form of text, image, video, or sound. The user can then experience other people’s personal connections to that place. I want users to learn something more about the city, feel a greater connection to it, and establish a broader definition of history.

Screen Shot 2016-02-09 at 1.39.55 PM
Listening Screens
Screen Shot 2016-02-09 at 1.41.43 PM
Recording Screens

Design Questions

  1. Who is it for?
    This project is for new Yorkers from all different backgrounds.
  2. Where does this audience encounter it?
    The audience would encounter it on the street as they move through the city.
  3. When does this audience experience it?
    I want the audience to experience this as they go through their daily life. The experience should be an interruption of their daily life, forcing them to stop what they are doing and reflect.
  4. What are they doing while experiencing it?
    Users will be moving through the city.
  5. What does the project ask of its audience?
    NYSecret asks its participants to be open to interruptions in their daily life. It also asks the audience to be open and respectful to multiple interpretations of history.
  6. What do you want the audience to take away from their experience?
    I want users to learn something more about the city, feel a greater connection to it, and establish a broader definition of history.
  7. What are some adjectives around how the project will make its audience feel?
    I want the user to feel connected, appreciated, respected
  8. Ultimately, what problem are you trying to solve/ideas are you trying to express?
    I want the audience to view history as many perspectives of one point of view. With this project, I hope to shed light on the subjective nature of history and the need for multiple perspectives in education.

Initial User Journey

“Story Spaces” User Journey

The user begins their experience at a specific location and hears a sound clip about the location they are standing in
1. The user begins their experience at a specific location and hears a sound clip about the location they are standing in

 

The participant will then be instructed to navigate to another, nearby location 
and listen to another sound clip.
2. The participant will then be instructed to navigate to another, nearby location 
and listen to another sound clip

 

This will continue until there are no more locations on the tour.
3. This will continue until there are no more locations on the tour

 

When the participant reaches the end of the tour, they will have the opportunity to add their own story about a nearby location
4. When the participant reaches the end of the tour, they will have the opportunity to add their own story about a nearby location. Each time a user adds a story, the length of the audio tour will grow.