Updated User Journey

After the Science Fair, I re-vamped the current user journey to incorporate a number of insights that I gained, like the map.

User’s experience when they listen to a story:

  1. The user navigates to the web application in the browser.
  2. The user sees a map with markers marking a number of nearby locations
  3. The user then chooses one of the locations and walks to that location
  4. The user is instructed to put on their headphones
  5. The user sees a large “play” button on the screen
  6. The user taps “play” and hears the story about that location

User’s experience when they leave a story:

  1. The user first calls the number (347) 620-1249
  2. The user hears the Points of View hotline greeting and instructions
  3. The user records the story and it’s location after the beep

Below are the user’s experience mapped out as images:User Experience

Screen Shot 2016-03-27 at 8.03.18 PM

Great Precedent: “Recalling 1993”

Amazing NEW precedent called “Recalling 1993“!  The project makes use of old telephone booths around the city and allows users to hear accounts of New York City from 1993 which tell a very different story from the NYC we know and love today! Droga5 put together the project for the New Museum! Check out the project below…

Insights after the “Science Fair”

Last week’s “Science Fair” style user testing session went pretty well and gave me a number of insights into what is and isn’t working around my project.

Users know what to do..
The one thing I was sure about after the science fair was the fact that users seemed to know what to do when they got the app in their hands. Nobody was confused about how to navigate through the app.

Social Aspect
People seemed very interested in there being a social aspect to the app… Numerous people said they wanted to be able to “follow” certain people on the app so they can always hear that person’s new stories. Although I think this is an interesting idea, I don’t think that making the project a social media experience is the way I want to go.

People also suggested wanting to at least be able to respond to another story. I really like this idea of a social-media-like experience. Some thought that I could ask for perspectives on a specific event – like September 11th or Occupy Wall Street. This might be an interesting way to get many points of view of the city. This was a direction that I had initially thought about when I began the project last semester… Maybe something to consider now…

Users Want Choice
Users also wanted to have a choice as to what they can listen to. The way I have it currently set up is that the app scans for nearby stories and just plays whichever one is nearby. However, nearly everyone wanted to choose which nearby story they’d listen to on a map. I hadn’t built in a map because I wanted people to just hear the story they were closest to, but I can easily incorporate a map without it getting too much in the way while users should be listening to stories.

Users also suggested that I add a skip button in case the story they’re listening to isn’t interesting or worth hearing. I’m not sure what I think of a “skip” button – on one hand, it makes sense… but on the other, it sort of defeats the purpose of the app. It again allows people to pick and choose which points of view they even bother to listen to. But maybe that’s okay?

Framing the Story Collection
Almost everyone I spoke with asked me how I was planning to guide users to actually submit interesting and compelling stories. This has definitely been the most difficult part of the app so far… My plan after speaking with a number of people is to come up with questions that might elicit interesting stories about the city, like “What’s the weirdest thing that happened to you in NYC?” or “What drives you crazy about NYC?”

Tevin suggested that I could provide people with statements that sort of get the user going. He used something like “What really makes me happy is…” and “What I really want to see changing is…” He said that he found that he was simply starting them off to reflect in their own way.

Hsuan also suggested that I look at Jonathan Harris’ ted talk where he discusses why people are willing to tell stories. She also suggested that I look at cowbird.com.

Colleen cautioned me to think about the worst thing someone will do with an app and prepare for that. To get some help, she suggested that I speak with people who do improv or storytelling and see if they have any suggestions for prompting people to give better stories. She also suggested I look at Story Corps, Object Stories, and the “Journey” game.

Super Simple UI
My prototype for the Science Fair had a super simple UI with a black background and white text and buttons in the middle of the screen. One turquoise bar ran across the top of the screen. Umi suggested that I look at other very simple and successful apps, like Digit or Snapchat. Tevin suggested that I look at an app called “Music Memos” for super simple UI inspiration. He also liked the UI of the PHHHOTO app and the Tumblr app.

People want Feedback
People aren’t so sure if they like the anonymous aspect of the app. Tevin, for instance, wanted to have some sort of feedback from the app about whether someone actually listened to his story or not and I’m not surprised. I feel like this is a pretty common expectation that we have today. We use things like Facebook, Snapchat and Instagram to build and solidify our place in social structures. However, this is something that I really want to challenge! I really don’t want this project to be about how many listens or likes my story got. It’s not about that. It’s sort of like doing something to do it. And maybe someone listens, maybe they don’t.

Users Like the Mystery of Phoning in their Stories
Nearly everyone liked the fact that users need to call in their stories to submit them. Typically, you’d see an app having you record something right from your phone, but having people call stories in is a very different, almost analog type of interaction.

Users Don’t Like the Name
Multiple users didn’t like the name “Points of View” so much. I am definitely not set on it, but I don’t have a lot of other ideas. Tevin suggested playing up the fact that you are actually calling in a story. He liked something like “Call New York” or something to do with the anonymity. He felt that I need to come up with a striking name and pair it with “cool” branding in order to give the right vibe.

Anyway, there were a lot of interesting and helpful insights that, I’m sure, will result in a better, more clear direction!

Thesis Technical Spec

Thesis Exhibition Technical Spec
Thesis Exhibition Technical Spec
  1. How much space do you need: Provide exact dimensions, and a 3d digital model of your ideal exhibit.

I will need about 5 feet of width for my exhibit and about 3 feet of depth for my exhibit.

I plan to use one of the D12 telephone booths (if this is okay) and then a small 4 ft tall, 2 ft wide, 2 ft deep white pedestal with information (I will construct the pedestal and paint it white). If possible, I’d like to mount a small monitor to the wall to play my demo video (if I can’t wall mount, I plan to place the monitor on the pedestal)

  1. Furniture and Build Needs? Pedestals, tables (with dimensions-and material preferences) chairs, curtains, mannequins, pipes or a grid to hang your work, any kind supports. Note that you will need to provide special furniture and installation materials-make sure you check with in with the thesis installation committee to make sure that they are in accord with your specifications.

I would like to use one of the “telephone booths” here in D12… (not sure if this is allowed? )

Telephone booth dimensions:
– 85 inches tall (7 feet, 1 inch)
– 33 ½ inches wide (2 feet, 9 ½ inches)
– 33 ½ inches deep (2 feet, 9 ½ inches)

Next to the telephone booth, I will have a small pedestal-like table that I will construct and paint white. Dimensions: 4 ft tall, 2 ft wide, 2 ft deep

  1. Presentation technology? Audio (players, headsets, stereo domes to localize sound, speakers), LCD screens or projection surfaces. Does your project need to be screened in a theater as part of the time-based thesis projects?

I need the following technology for my project and will be providing everything myself:

– headphones (2 pairs)
– mic
– computer
– monitor
– dvd player

  1. Connectivity: Will your piece be web or mobile platform-based? What are your server or Internet needs?

My installation will be web-based and will require an internet connection.

  1. Electricity and lighting needs: special lighting instruments (you must provide), describe all power and cabling needs, number of outlets and possible additional power.

I believe I will need four outlets and plan to bring the necessary extension cord and power strip to use in the show. I will also need to provide an additional light source inside of the telephone booth and plan to use battery-operated lights that I can install on the ceiling of the telephone booth.

  1. Describe how people will interact or contribute to the installation or experience: one by one, or as a group of spectators;or by individually downloading an app; or by watching a screen in a booth or in a theater; or playing a game on a screen with one or more players; or a individual reading on an I-pad, etc.

Users will enter the phone booth individually (or, possibly, as a group of two?). Inside, there will be a phone receiver that users can hear some of the stories that users have left throughout the city. Users will also be able to use the receiver to record their own stories as well.

I see this installation as a way to get visitors to the exhibition excited about the project and hope that this installation would encourage users to record their story so they can hear it on the app.

Next to the phone booth, I plan to show an informational video about the project (with headphones for viewers). Since the web app is geo-location based and needs to be accessed outside of D12, I will also provide instructions on how to access and use the web app in the field.

  1. Participants: Do you need “plants” or actors to demonstrate or perform the piece and how it works?

I don’t anticipate needing anyone to demonstrate… I will provide very specific instructions for visitors.

  1. Timing: how long is your experience whether individually viewed, or a presentation of a fixed length?

I want users to spend the amount of time that they need with the project, but only one (or maybe two) person(s) can be inside of the telephone booth at a time. I’d imagine users wouldn’t take more than fifteen minutes at a time.

  1. Signage: Do you need any special signage or accommodations to hang signage?

No special signage.

Submit to Points of View!

Points of View is an interactive mobile walking tour that allows the inhabitants of New York to 
explore the city in an intimate way. Participants will listen to stories 
that other New Yorkers have left around the city and can also leave their own personal perspectives throughout the city’s landscape.

Call (347) 620-1249 to submit YOUR story about New York! Please be sure to leave the story’s location at the beginning of your call! You can use cross streets or an address. For example: “Fifth Avenue and 27th Street” or “212 West 31st Street”.

Methods for Story Collection

I have been struggling with my method of obtaining stories. I initially wanted users to be able to use the app to actually record stories from users. However, I’m having a difficult time getting this to work in the browser on a smart phone. Unfortunately, it seems that one is only able to access the camera (both still and video) of the smart phone through the browser.

To work around this, I’ve set up a phone number through Skype that users can call and leave their story through. This is working pretty well and people seem willing to participate in the project by phoning in their responses. I’ve had to set up a method of capturing the video files that Skype gathers (for some reason skype only records .mov files – even if they are only audio) and converting them to Mp3 files.

The main drawback with this approach is that the audio quality isn’t great. You can hear the audio for the most part, but there are times that it becomes difficult to hear what the speaker is saying. And, when considering the fact that users will be listening to these audio files in loud, busy places, it might become even harder for them to hear what’s being said.

So, I think I need to work on a few other methods for collecting sounds. Next, I will experiment with Google Voice. I had a lot of technical problems setting it up, but it seems to be working now.

The *new* number to call and leave a story is (347) 620-1249.
NOTE: If you leave me a story, please be sure to include the location that the story took place at the beginning of your message. An address, like “25 East 13th Street in Manhattan” or cross streets, like “Broadway and 59th Street” are perfect!

 

Points of View Abstract

Project Abstract
Points of View is an archive of stories about New York told through their eyes. The project will consist of two parts. The first is an interactive mobile walking tour that allows participants to explore New York City in an intimate way.

Users will be able to access the tour through a mobile web application. With the application open, the user will walk through the city. As they walk, the app will play different audio stories that take place in the locations they are walking through. Users will also be able to record their own personal story about the city through the app as well.

The second part of the project will consist of a New York City Payphone that will be installed in various places around the city. Users will be able to use the payphone to record their own experiences in the city and add them to the map. Their stories will be immediately added to the database and incorporated into the application. I hope to encourage users to participate in the telling of history and it’s important that I use the exhibition to encourage more users to add their own unique perspective of the city.

The web is amazing and grants us access to vast amounts of data and information. One might expect that this would result in us being more open and willing to learn about other perspectives. However, we don’t often use the internet to learn about new points of view. Instead, we tend to use it to confirm our preconceived ideas about the world around us. I want users to see the city of New York through someone else’s eyes and feel a connection to the other people that share this environment.


Project Details

  • Goal: I want users to see the city of New York through someone else’s eyes and, through many user stories, feel a connection to the other people that share this environment.
  • Audience: New Yorkers (and, perhaps, tourists).

Design Questions

  1. What is the project, and specifically what is the form (performance, app, game, etc)
    1. I see this project as an archive taking the form of a mobile application and an installation:
  2. Mobile App
    1. The first is an interactive mobile walking tour that allows participants to explore New York City in an intimate way. Users will listen to stories that New Yorkers have left throughout the city’s landscape and will also be able to leave their own personal perspectives throughout the city’s landscape.
  3. Installation
    1. I also want NYC Stories to act as an archive of the many, varied perceptions of this great city.
    2. I plan to install a small New York City Payphone in various places around the city, as well as in the thesis exhibition. Users will be able to use the payphone to record their own experiences in the city and add them to the map. Their stories will be immediately added to the database and incorporated into the application.
    3. One of my main goals is to encourage users to participate in the telling of history and it’s important that I use the exhibition to encourage more users to add their own unique perspective of the city. I feel that this installation in the exhibition is integral to the success of my thesis project.
    4. FYI: I do not plan to display a smart phone with the actual NYC Stories web application running on it in the exhibition. I plan to simply advertise the URL of the application and will encourage users to view the application on their own
  4. Why are you doing it (the idea or question?)
    1. The web is amazing and grants us access to vast amounts of data and information.
    2. One might expect that this would result in us being more open and willing to learn about other perspectives.
    3. However, we don’t often use the internet to learn about new points of view.
    4. Instead, we tend to use it to confirm our preconceived ideas about the world around us.
    5. Obviously, this is about trust – because there is so much out there, it’s hard to know what information is trustworthy and what information isn’t.
    6. I’d like to challenge the way we learn about our history.
  5. What precedents are you drawing on?
    1. One important precedent is Humans of New York.
    2. This American Life is another precedent – The famous radio show tells the stories of average americans
  6. How (very specifically) will it work?
    1. Users will be able to access the tour through a mobile web application. With the application open, the user will walk through the city. As they walk, the app will play different audio stories that take place in the locations they are walking through. Users will also be able to record their own personal story about the city through the app as well.
  7. What specifically will you need in order to show or present it (practical needs, like screens, platforms, lighting, outlets, speakers, audience, tripods, live animals, source of water, etc)
    1. Mobile App
      1. The user needs a smartphone.
      2. I will need to put all of the following pieces together:
        1. Access the device’s geolocation through the web and refresh the reading every minute or so.
        2. Add the Google Map API (although, I might not use the map in the end on the mobile portion).
        3. Create a MongoDB Database that the user can submit audio files and the latitude and longitude for each location
      3. Installation
        1. Acquire an old payphone
        2. Build a wooden stand for it
        3. Power (Outlets or perhaps a large battery pack…?)
        4. Computer
        5. People to interact with it…

User Narrative

Below is a narrative of an ideal user scenario…

Mark was on his way to meet a friend for lunch between classes. They were meeting at a new ramen place in the West Village that his friend had found on Yelp. It was September and seemed to be one of the last sunny and warm days of the year and because he was early, he took his time walking south on Fifth Avenue and crossing Washington Square South to enter the park. As he passed under the archway, he thought he saw a payphone just to the west of the fountain.

“Has that payphone always been there? he thought to himself.

He stopped in his tracks and squinted to get a better look. Sure enough, it seemed that a payphone had been installed in the park.

“Huh… I wonder if it works,” he thought.

Mark continued towards the payphone and picked up the receiver when he got close enough.

As he put the receiver to his ear, he heard a woman’s voice say “Washington Square was always my favorite park. We lived a few blocks away at the corner of Bleeker Street and Jones Street…”

After listening to the story, Mark hung the receiver back up. “Who was that?” he wondered. He examined the payphone a bit closer and realized that the phone looked a bit different than the old payphones. The glass window above the receiver that always housed instructions on how to use the payphones, instead included a different set of instructions.

Mark began reading the instructions: “Use this payphone to record a story about an experience you once had here in Washington Square Park.” The instructions continued below, “1. Pick up the receiver. 2. Press and hold the two button…” Below the instructions, it said “To do this online, visit http://nycstories.io on your smart phone.”

Mark took out his iPhone and entered the URL into Safari. A map of his location appeared along with a notification asking him to grant the site access to his current location. Mark noticed the time. It was 11:54 AM. He only had six minutes until he had to meet Josh and Lily. He hurried across the park and down Macdougal Street to the Ramen place.

Halfway through his lunch, Mark was started thinking about the mysterious payphone again.

“Did you see that payphone in the park?” he asked.

“No…” Lily explained.

“Payphone?” Josh asked.

“Yeah, there’s a weird payphone. When I picked up the receiver, I heard some woman telling a story about the park.”

“Oh weird! Let’s go check it out,” Josh said, enthusiastically.

“Actually,” Mark began, “I think we can see it on my phone. There was some URL posted that I copied before I got here with a map.”

Mark took his phone out and showed the others. The map appeared, centered on the Ramen place they were at. The map had a number of markers on it, one near the fountain in Washington Square Park, one at the northern end of the park, and one just a block over, near the corner of Thompson Street and Bleeker Street.

As he tapped each marker, text appeared saying “Navigate to this location.”

“Should we check it out?” Lily exclaimed, excitedly.

“Well, when is your class, Mark?” asked Josh.

“Not until 1:30. I think I have time to check it out.”

The three paid their bill and left the restaurant, heading south on Macdougal Street. As they turned onto Bleeker and then onto Thompson Street, the phone buzzed and an alert appeared, asking that they put on a pair of headphones.

“Crap, I don’t have headphones. Do you guys have some?” Mark said.

“Yeah, they’re in my bag. Hold on,” Lily explained.

She dug through the outer pocket of her backpack and pulled out a pair of turquoise headphones. Once they were plugged in, she pressed “Continue.” A man’s voice began “One day in the winter of 2010, I was walking down Thompson Street. It had just snowed the day before and everything was blanketed in white…”

Lily continued listening to the story, imagining the bustling street and warm day, instead, as a snowy, quiet and peaceful scene. When the story ended, Lily removed the headphones.

“So, what happened? Was it another story?” Mark asked.

“Yeah. This guy was talking about hearing the news that his Dad had died. It was on a cold and snowy day right here,” said Lily.

“Huh,” Josh said. “What else happened?”

“That’s really it. But it kind of reminds me of the last time I spoke with my aunt” Lily explained.

Lily examined the screen again. This time, it asked if she had a story she’d like to share. She quickly clicked “No” and handed the phone back to Mark.

A few a months later, as Lily was walking down Thompson Street, she was reminded of the story that she had heard about a man’s experience on the same block on that NYC Stories website that Mark had shown her. She whipped out her phone and typed the URL into her phone. The map appeared with a number of different markers added to the map.

Lily wandered around the neighborhood, listening to a number of other stories. She then decided to record a story of her own.

This time, when the prompt cam up asking her if she had a story she’d like to share about an NYC location. This time, she tapped “Yes.”

She was then prompted to walk to that location and tapped “Use This Location” when she arrived at the dorm she lived in during her freshman year.

She was then asked to record her story. Lily looked around her. There were a few students smoking near the entrance of the dorm, but other than that, she was one of the only people around. She held down the “record” button and spoke about her experience speaking with her aunt for the last time.

She then pressed “Submit.”